Shipping & Returns
We keep shipping simple and transparent. Because our catalogue includes both Australian-stocked and overseas-shipped products, delivery timeframes depend on which line you order — and every product is clearly labelled so you know before you buy.
Shipping Within Australia
We deliver Australia-wide. Australian-stocked products are dispatched locally and typically arrive faster; overseas-shipped products travel further and take longer, but offer sharper bulk pricing in exchange. Estimated delivery windows are shown at checkout based on the items in your cart. Once your order ships, you'll receive tracking details by email so you can follow it to your door.
Order Processing
Orders are processed as quickly as possible after payment clears. Bulk and wholesale orders (50 and 100-packs) may take slightly longer to pick and pack than standard orders. If an item in your order is unexpectedly out of stock, we'll contact you with options — a substitute flavour, a partial shipment, or a refund for the unavailable items.
Returns & Faulty Products
If your order arrives damaged, incorrect, or with a genuinely faulty device, contact us through the contact form within a reasonable timeframe of delivery and include your order number and a description (photos help) of the issue. We'll assess the claim and arrange a replacement, store credit or refund where the claim is verified.
Change of Mind
Due to the hygiene-sensitive nature of vaping products, we can't accept change-of-mind returns on opened or used devices. Unopened products in original sealed packaging may be eligible for return at our discretion — contact us before sending anything back, as unauthorised returns can't be processed.
Age Requirement
All orders are placed on the basis that the purchaser is 18 years or older. We reserve the right to cancel and refund any order where age requirements aren't met.